Supply Chain Analysis
Customer Challenges:
- Company was hearing complaints from customers of inconsistent delivery schedules. Customer satisfaction is a key company KPI.
- Difficulty in finding local experienced talent able to conduct analysis in an agile and cost-effective manner.
Solution
3-week Analytics Innovation Lab Lite service to analyse available data set (over a 2-month period)
Coding in PowerBI and Tibco Spotfire, findings delivered in a results pack of presentations
Benefits
Completed proximity analysis for customers within 1km of distance
Completed proximity analysis for customers within 5km of distance
Identified ~100 at risk customers with significant revenues of product per year
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